Privacy policy

Privacy Policy

At Calmi, your privacy matters.
This policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

Information we collect

When you visit our site, we may collect certain information automatically, including your device type, browser, IP address, and how you interact with our website.

When you make a purchase or attempt to make a purchase, we collect information such as:

  • Your name
  • Billing and shipping address
  • Email address
  • Payment details (processed securely by third party payment providers)

We only collect information that is necessary to provide our services.

How we use your information

We use your information to:

  • Process and fulfill orders
  • Communicate with you about your purchase
  • Provide customer support
  • Improve our website and services
  • Comply with legal and regulatory requirements

We do not use your information for purposes unrelated to your interaction with Calmi.

Sharing your information

We share your personal information only with trusted third parties who help us operate our business, such as:

  • Payment processors
  • Shipping and logistics providers
  • Website and analytics services

These partners are required to handle your information responsibly and in accordance with applicable laws.

We do not sell your personal information.

Advertising and Marketing Partners

We share certain customer information — such as your email address, and activity on our website like products viewed, items added to cart, and purchases — with advertising platforms including Meta (Facebook and Instagram). This is done through the Meta Pixel and Meta's Conversions API to measure the effectiveness of our advertising and to show you more relevant ads.

This data is used for advertising measurement and audience matching. You can control how this information is used by adjusting your Off-Facebook Activity settings in your Facebook account, or by contacting us.

Cookies

Our website uses cookies to provide a better browsing experience and to help us understand how visitors use our site. You can choose to disable cookies through your browser settings. though this may affect certain features of the website.

Data retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Your rights

If you are located in the European Union or other regions with data protection laws, you have the right to:

  • Access the personal data we hold about you
  • Request corrections or updates
  • Request deletion of your personal data
  • Object to certain processing activities

To exercise these rights, please contact us using the information below.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page.

Contact us

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:

support@calmi-shop.net