Terms of service

Terms of Service

Welcome to Calmi.
By accessing or using our website, you agree to the following terms and conditions. These terms are designed to protect both you and us, and to ensure a calm, respectful experience for everyone.

Use of our website

By using this site, you confirm that you are at least the age of majority in your country or region, or that you have permission from a parent or guardian.

You agree not to use our products or website for any unlawful purpose or in a way that could harm others.

Products and information

We make every effort to describe our products accurately and honestly. However, we cannot guarantee that all descriptions, images, or information will be completely free of errors.

Our products are designed to support everyday care and wellbeing. They are not intended to diagnose, treat, cure, or prevent any disease. Results may vary depending on the dog and consistency of use.

Customers are responsible for determining whether a product is appropriate for their dog. For medical concerns or advanced conditions, we recommend consulting a licensed veterinarian.

Orders and payments


All prices are listed in the currency shown at checkout.
We reserve the right to refuse or cancel an order if necessary, including in cases of suspected fraud or misuse.

Payment must be completed before an order is processed.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

Subscriptions and recurring billing

Some products may be offered as part of a subscription with recurring billing. By selecting a subscription option, you authorize us to charge y

our selected payment method on a recurring basis according to the delivery frequency chosen at checkout.

Subscriptions may be canceled at any time before the next billing date through your customer account or by contacting us.

Shipping and delivery

Delivery times are estimates and may vary depending on location and external factors beyond our control. We are not responsible for delays caused by carriers, customs, or unforeseen circumstances.

Risk of loss

Risk of loss and title for products pass to the customer upon delivery to the carrier. While we will assist with delivery issues whenever possible, we are not responsible for delays, losses, or damages caused by shipping carriers beyond our control.

Returns and refunds

Our refund policy is outlined on our Refund Policy page and is considered part of these Terms of Service.

Intellectual property

All content on this site, including text, images, logos, and design, is the property of Calmi and may not be used or reproduced without permission.

Limitation of liability

To the fullest extent permitted by law, Calmi shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.

Our total liability, in any case, shall not exceed the amount paid for the product giving rise to the claim.

Use of our products is voluntary and at the customer’s discretion.

Force majeure

We shall not be held liable for failure or delay in performance resulting from events beyond our reasonable control, including but not limited to natural disasters, transportation disruptions, regulatory changes, or supplier delays.

Governing law

These Terms of Service shall be governed and interpreted in accordance with the laws of Greece, without regard to conflict of law principles.

Changes to these terms

We may update these Terms of Service from time to time. Any changes will be posted on this page.

Contact us

If you have any questions about these terms, please contact us at:

support@calmi-shop.net